How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What payment options are supported
How will I be billed?
I just paid. When will my server be online again?
Why has my new server been invoiced in small increments?
Can I add funds to my account?
Am I still charged if I turn off my server?
Can I pause my server subscription?
Why are invoice charged immediately after being issued?
What is the $1 charge on my credit card for?
cPanel Account-Based Licensing
See all 12 articles
What is BinaryLane?
Where are BinaryLane servers located?
Who is BinaryLane for?
What are the main features of BinaryLane?
Do you have an API?
How is BinaryLane impacted by the "Meltdown" and "Spectre" vulnerabilities ?
Can I have multiple users on my account?
Do you sell SSL/TLS certificates?
Do you have a partner or reseller program?
Do you manage my server?
Do you have a phone number?
Can I pay for additional support?
What support options are available?
Can you migrate my website?
Can I purchase additional IP addresses?
Is network speed throttled if my server exceeds its quota?
Is network data in both directions counted?
What is a VPC? Do I need one?
Can you host my DNS records? What are your nameservers?
What is the "permalink" entry shown in mPanel?
Can I set Reverse DNS for my IPs?
Servers and Plans
Will I get root/administrator access?
How long does it take to get a VPS after ordering?
Can I change my plan?
Can I cancel at any time?
Can I change my VPS' location?
What operating systems are available?
What can I run on a BinaryLane VPS?
© 2009-2016 Mammoth Media Pty Ltd