BinaryLane's role as an infrastructure provider
BinaryLane provides Infrastructure as a Service (IaaS). We supply virtual private servers and cloud infrastructure to our customers. We do not operate websites, store user data, or host content directly.
If you're trying to reach a website and ended up here, the site is hosted by one of our customers rather than by us.
Privacy and data requests
The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) govern how organisations handle personal information in Australia. Under this framework, the entity that collects and controls personal information (known as the APP entity) is responsible for its handling, security, and disclosure.
Our customers are independent operators who use our infrastructure to run their own websites, applications, and services. The website or application operator is the APP entity responsible for any personal information collected through their service, not BinaryLane. They determine what data is collected, how it's stored, and how it's used.
BinaryLane's role is limited to providing the underlying server infrastructure. We do not have access to:
- Data stored on customer servers
- User accounts or passwords for websites hosted on our infrastructure
- Content, files, or databases within customer environments
- Logs or records generated by customer applications
We cannot retrieve, modify, or disclose information we do not possess. Any privacy requests, data access requests, or complaints regarding a website or service must be directed to the operator of that website, not to BinaryLane.
Finding the website operator
If you're trying to identify who operates a website hosted on our infrastructure:
- Check the website's privacy policy or terms of service for operator details
- Look for contact information on the website itself
- Perform a WHOIS lookup on the domain name (use whois.auda.org.au for .au domains or lookup.icann.org for others)
- Check nameserver (NS) records at whatsmydns.net as these often indicate the managing provider
If your domain isn't resolving at all, the WHOIS lookup will also show whether it's still registered and when it expires. If it's lapsed, contact your domain registrar.
You can also try a reverse IP lookup to see what other websites share the same server:
- Get the IP address from whatsmydns.net (the A record)
- Enter it at dnslytics.com/reverse-ip
- Review the list of other domains on that IP. A pattern (such as a web agency's other clients) may help identify who manages the server
If the server hostname ends in .bnr.la, that's our automatically assigned hostname and doesn't identify the server owner. The domain's WHOIS record, nameservers, or reverse IP results are more reliable.
What BinaryLane support covers
Our support is limited to the infrastructure layer: server provisioning, networking, hardware, and platform functionality. We do not provide support for operating systems, software, websites, or applications running on customer servers.
If you are a BinaryLane customer with a server infrastructure issue, contact our support team.
Legal and law enforcement enquiries
Formal legal requests should be directed to our legal team via the appropriate channels. Note that even with valid legal process, we can only provide information we actually hold, which does not include data stored within customer server environments.