If you've lost access to the email address associated with your BinaryLane account we'll need to establish your identity to begin the process of recovering your account access. 

  1. Contact Our Support Team: Reach out to support by submitting a ticket here

  2. Provide Identification Documents: To verify your identity, we will require multiple forms of ID verification. Acceptable verification documents include, but are not limited to:
    • Government-issued photo ID (e.g., driver's license, passport).

    • Proof of address (e.g., utility bill, bank statement).

    • Any other official document that can substantiate your identity and link you to the account in question.

  3. Additional Verification Process: Depending on the situation, further information or documentation may be requested to confirm your identity.

  4. Account Recovery Steps: Once your identity is confirmed, we will guide you through the necessary steps to regain access to your account.

Important Considerations:

Security and Privacy: We prioritise the security and privacy of our customers. Access to account information or changes to account details will only be processed once proper identification is verified.

Third-Party Requests: If someone other than the account holder needs to access the account (e.g., in case of emergency or legal situations), they must provide appropriate legal documentation, such as a court order or power of attorney.

For any further assistance or clarification, please do not hesitate to contact support.