All customers are required to log into their BinaryLane account to update billing details as necessary.


Note: Staff cannot modify billing details on your behalf. We can only remove payment details if requested from the registered account email address, or with appropriate third-party authorisation (see Third-Party Requests).


To update your billing details:

  1. Log into your BinaryLane account
  2. Click your account name in the top-right corner and select Account Settings
  3. Navigate to the Billing section
  4. Click Edit to update your billing details
  5. Enter your new details and click Save

"Cardholder name must be at least 3 characters"

The cardholder name on a card needs at least three characters, not counting spaces, because our payment gateway refuses shorter names. If you see "Cardholder name must be at least 3 characters", or "Cardholder name is required" when the name is blank:

  1. Open your card details using the steps above.
  2. Enter the full name as it appears on the card, for example first and last name.
  3. Save the card again.

"Payment provider unavailable" when saving a card

The message "The payment provider is temporarily unavailable. Please try again in a few minutes." while saving or removing a card, or at the card step of signup, means our card processor did not respond in time. It is not a decline, nothing is wrong with your card, and the card details on your account were left as they were. It is usually brief:

  1. Wait a few minutes.
  2. Open https://home.binarylane.com.au/billing/payment-details.
  3. Enter the card again and click Save.

Getting an invoice resent with your updated details

A resent invoice shows the billing details on your account at the time it is resent. To get an invoice with your new details:

  1. Update your billing details using the steps above.
  2. Reply to us from your account's email address with the invoice number, and let us know your details have been updated.
  3. We resend that invoice, and it shows your updated details.